We’ve recently reviewed our Support Desk performance at nTrust. Over the past six months, 94% of incidents were responded to within our one-hour SLA and 98% were resolved within our two-day SLA.
Our Support calls also have an average ring time of just four seconds after selecting Support.
For us, good IT support is about being there when our clients need us and getting their people back to work as quickly as possible.
Russ McKenzie, nTrust Systems
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